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Student Support: Student Services

Student Services

AECC University College Student Services offer a range of services to provide you with advice, guidance and support to help you make the most of your time at the University College, read on to find out more.


The Student Services Adviser can offer advice and guidance on any practical issues including finding accommodation, student loans and funding, and local services such as travel and transport, health and community services.

Follow this link for more information and resources.


Student Services is located on the top floor of Cavendish House.
To contact Student Services or to make an appointment visit the team in Cavendish House or:
Telephone: +44 (0) 1202 436359


The Wellbeing Adviser role is to support the wellbeing of all students, and to support those with mental health difficulties or difficult life circumstances. Students can seek advice and guidance for any concerns about their own or others’ wellbeing. Wellbeing support is different to counselling, and focuses on confidential guidance with practical strategies for self-management.


The counselling service provides support for managing any emotional or personal issues in a safe and confidential setting, in accordance with the BACP Ethical Framework for the Counselling Professions.

Student Services front desk opening hours

Monday: 11am – 3.00pm
Tuesday: 11am – 2.30pm
Wednesday: 11am – 3.00pm
Thursday: 11am – 2.30pm
Friday: 11am – 2.30pm.
The Team are often available outside these hours, contact Student Services for details.


Study Skills

The Study Skills tutor offers 1-1 support for students to help with developing independent study skills and strategies. The tutor can help with various aspects of your studies such as interpreting assessment briefs, planning and time management, and revision strategies. Support is open to all students at the University College.

English for Academic Purposes (EAP)

Available to all EU and international students, the EAP tutor offers help with developing academic language, communication and study skills through 1-1 tutorials and small group work.

Disability & Additional Learning Support

Advice about Additional Learning Support is available to all students throughout their time with us.

If you need support please make contact with the Student Services Team who will work with the Registry Team to implement reasonable adjustments and ensure support is signposted and available for individual student needs.