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Student Support: Student Services

Student Services

AECC University College Student Services offer a range of services to provide you with advice, guidance and support to help you make the most of your time at the University College, read on to find out more. 

Let's Talk

Make an appointment with Student Services


The Student Services Adviser can offer advice and guidance on any practical issues including finding accommodation, student loans and funding, and local services such as travel and transport, health and community services.

Follow this link for more information and resources.

Can't make your appointment?

Cancelling an appointment

If you are unable to attend your appointment with the Student Services Team, please let us know as soon as possible, and within 24 hours. This will enable the team to offer the appointment to another student. 

What our students say

Contact and Student Services Reception Opening times

To contact Student Services or to make an appointment:
Telephone: +44 (0) 1202 436359
Drop in to Student Services Reception Opening Hours (Ground Floor, Main Building) 
Monday 09.00 - 4.30
Tuesday 09.00 - 4.30 
Wednesday 09.00 - 4.30 
Thursday 09.00 - 4.30 
Friday 09.00 - 4.30 


The Wellbeing Adviser roles are to support the wellbeing of all students, and to support those with mental health difficulties or difficult life circumstances. Students can seek advice and guidance for any concerns about their own or others’ wellbeing. Your health and wellbeing is very important to us, which is why we have lots of support in place for when you need it.

The Wellbeing Team are experienced, helpful and friendly and will always treat your questions and concerns with respect and confidentiality. Wellbeing support is not the same as counselling; it focuses on identifying practical strategies for self-management of any difficulties you may be experiencing. This may involve help with time management and motivation, coping strategies for managing your studies, or guidance on benefits and accessing community services. 

The team keep selected wellbeing appointments free each day so that they are available to students who require them on the day. The Wellbeing Advisers perform a triage role. This means that after a confidential chat with the team you will be signposted to the most appropriate support, which could be further wellbeing sessions, counselling or support from community services. The Wellbeing Team will be with you all the way,

Get in touch

The Wellbeing Team are operating both from campus and remotely. We are contactable via telephone and email ( The team offer a range of options, including remote sessions via telephone and video, as well as our drop-in on campus, during office hours.

If you feel you need urgent help or support, you can contact the following services:

Connection – free 24-hour local NHS crisis number – 0800 652 0190
Samaritans – free 24-hour national listening service – 116 123.

Follow the links on this Support Guide for a range of other support options.


We understand that sometimes unexpected life events can affect our health and wellbeing and can present challenges that feel overwhelming. 
Talking to someone can often help. Do talk to Student Services before things become unmanageable. The team are here to help. 

The counselling service provides support for managing any emotional or personal issues in a safe and confidential setting, in accordance with the BACP Ethical Framework for the Counselling Professions. The counselling service provides a safe, non-judgemental and confidential space for you to be listened to and to explore what’s important to you in order to progress.


How it works

After an initial triage session with a Wellbeing Adviser,  the service can offer single one hour sessions. These sessions are a 'single-session' approach and are booked on a session by session basis. This ensures that you can access help quickly and when you need it most.

The service is currently offering telephone and online sessions., We have a team of professionally qualified and experienced counsellors and you don’t always have to see the same counsellor, providing more choice for students. 

The service adheres to the key theoretical principles of the person-centred approach, putting students first and our counsellors may integrate additional skills and tools such as, Solution Focused Brief Therapy (SFBT) or Cognitive Behavioural Therapy (CBT) to enable better therapeutic outcomes. 


Counselling is a confidential process and only in exceptional circumstances would this confidentiality be broken, usually if there is an immediate risk to your own safety or that of another. It is important to understand that confidentiality is preserved in respect of the service and not to the counsellor and this means limited information may be viewed by another counsellor if you choose to see a different counsellor each time you use the service. Please ensure you are alone and in a confidential space for your sessions.

Study Skills

The Study Skills tutor offers 1-1 support for students to help with developing independent study skills and strategies. The tutor can help with various aspects of your studies such as interpreting assessment briefs, planning and time management, and revision strategies. Support is open to all students at the University College.

English for Academic Purposes (EAP)

Available to all EU and international students, the EAP tutor offers help with developing academic language, communication and study skills through 1-1 tutorials and small group work.

What our students say

Disability & Additional Learning Support

Advice about Additional Learning Support is available to all students throughout their time with us.

If you need support please make contact with the Student Services Team who will work with the Registry Team to implement reasonable adjustments and ensure support is signposted and available for individual student needs.